Smiley's Life

A week ago, I finished playing Mass Effect. I liked the game very much, and tried the demo for Mass Effect 2 afterwards. I couldn’t wait to play Mass Effect 2, and looked it up on Steam. “Still at $49.99?” - A month or two ago, Mass Effect 2 was dropped to $39.99, but not in Steam’s Israeli region, and it annoyed me. But this time, I checked again, and what do you know - it’s now $29.99 in Steam’s US region!

I decided to do something about it, so I started a live chat with EA Support. In it I explained the situation, and they said they would bring my issue to someone higher to look into. During that time, they claimed Steam was a retail store (lie - I left a URL and stated Steam is a digital distribution platform by Valve), that they are not in charge or prices (lie - I stated Steam Support has redirected people to publishers when they complained about prices), that they don’t know what I’m talking about, and even tried to “bribe” me (in a way) with a $20 coupon for the EA Store. Why yes, EA: I’ll take your coupon for a store I never use! Games downloaded from the EA Store contain SecuROM, and on top of that, Steam’s download network is more reliable, so why not buy on Steam? In addition: the coupon does not work. And they’ve yet to activate it yet. (The coupon was sent nearly a week ago.)  [EDIT: A live chat support rep was kind enough to create a new coupon, so at least I have that. Yay!]

Over 12 emails (in total - 6 by EA) later, they quietly admit that they are in charge of the prices, but screw me over by saying EA Support can’t do anything about it:

Greetings,

Thank you for contacting Electronic Arts.

Sorry for the delay. Unfortunately this is outside of the realm of customer support, so I won’t be able to give you the specific answer you’re desiring. However, I’ve sent a request for information regarding this, and if I do get word back, I can relay that to you. Thanks!

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com.

Thank you,

Danny K
EA Online Support

That’s it? I paid EA thousands of shekels, or maybe even over a thousand dollars, over the past 10 years and they treat me this bad? I bought every The Sims expansion pack, all but two expansions for The Sims 2, pre-ordered The Sims 3 and stood in line on the morning of release day and bought The Sims 2 for the full retail price at a pre-release event, and this is the treatment I get?

Some of you might think they will eventually resolve this, since the rep said he sent a request. Well, that’s bullshit. After over 8 different issues with EA Support didn’t get resolved and were treated just as bad, I can guarantee you they will not try to resolve the issue. Even if that request was sent, the executive recipient will not give a damn. The fact the “compensation coupon” didn’t work and wasn’t fixed yet as of this writing is additional proof that EA Support are not going to help me.

[Electronic Arts logo used according to fair use under United States copyright law.]

This is the second time this has happened in 2 days, and I’m sick of it. An unknown person (who I’ve blanked out) has invited me to play a game I’m not even interested in with him, through another app. ngmoco:), if you’re reading this: this is unacceptable. At least I don’t have instantaneous notifications (I’m using an iPod touch), so it’s not that bad, but I’m sick of getting these “invites” which are essentially pop-up ads for your other apps.

I’ve already contacted ngmoco:) through Twitter two days ago, and they’ve yet to respond, so I reported it as an issue on their Get Satisfaction site. If you’re sick of it too, or just play any of ngmoco:)’s games and don’t like this idea help me by voting in favour of removing this “functionality” from GodFinger and others. You can sign up to Get Satisfaction, or just sign in with your Windows Live ID, Facebook account or Open ID account.